First Choice Gifts is committed to ensuring our customers are completely satisfied with their purchase. We adhere to the Consumer Protection Act of South Africa. We gladly offer a 14-Day Return Policy.
1. Goods will only be accepted for return if they are dispatched within 14 days of delivery, unless we have notified you otherwise.
2. Original delivery charges are not refundable.
3. Returned items must be unused and be returned in the original packaging, in its original condition and in the case of returned Clothing items, Clothing must be unworn and must still have the original tags attached.
4. Should the item be returned in the original condition we will gladly either Credit or exchange the item for you.
5. If an item is exchanged due to incorrect sizing, an exchange levy of R 100 will be charged as a contribution toward covering the courier costs of sending the exchange item to you.
6. We will issue Your Credit on receipt of the product and once it has met all of our policy criteria.
7. No Cash refunds will be given.
8. The item being returned is your responsibility until it reaches us. Therefore, for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
9. The cost of returning the item to us is your responsibility.
10. Delivery charges are only refundable where goods are faulty and a refund is made.
Please note our Quality Controllers check the quality and will not send
faulty products out, faulty products will be refunded on only our discretion.
10. Unfortunately, there are some items that we cannot accept for a return. These items being:
o Opened body and bath products
o Earrings for pierced ears
o Items of clothing that have been worn or labels removed